Privacy Policy

Effective Date: August 2024

Uniphi Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (https://uniphi.ie) and the Uniphi app. It also outlines your rights under the General Data Protection Regulation (GDPR).

1. Who We Are

Uniphi Limited is a company based in Galway, Ireland, offering a platform for students to purchase tickets for events, earn points, and redeem offers. Our website is hosted by Raidboxes in Germany, ensuring your data is stored securely within the European Economic Area (EEA).

2. Data We Collect

2.1 Personal Data

When you interact with our website and app, we may collect the following personal data:

  • Contact Information: Your name, email address, and phone number.
  • Account Information: Username, password, and other registration details.
  • Transaction Data: Details about ticket purchases and events attended.
  • Usage Data: Information about how you use our website and app.
  • Technical Data: IP address, browser type, operating system, and other technical information.

2.2 Special Categories of Data

We do not intentionally collect any special categories of personal data (e.g., race, religion, health information) through our website or app.

3. How We Use Your Data

We use your data for the following purposes:

  • To Provide Services: Processing ticket purchases, managing points and rewards, and ensuring access to events.
  • To Improve Our Services: Analyzing user behavior and feedback to enhance the user experience.
  • To Communicate with You: Sending updates, promotional offers, and event notifications.
  • To Ensure Security: Protecting against fraud, unauthorized access, and ensuring the safety of our platform.
  • To Comply with Legal Obligations: Adhering to legal requirements, including those related to GDPR.

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations under the terms of service when you purchase tickets or use our app.
  • Legitimate Interests: To improve our services, manage points, and communicate with you.
  • Consent: For sending promotional communications, which you can opt out of at any time.
  • Legal Compliance: To meet our legal obligations, such as financial record-keeping and fraud prevention.

5. How We Share Your Data

We may share your data with:

  • Service Providers: Third-party vendors who assist us in operating our website and app, such as payment processors and email service providers.
  • Event Organisers: To manage and facilitate your access to events.
  • Legal Authorities: If required by law or to protect our rights, property, or safety.

We ensure that any third-party service providers are GDPR-compliant and handle your data with the same level of care as we do.

6. Data Security

We take the security of your personal data seriously. Our website is hosted by Raidboxes in Germany, a secure and GDPR-compliant hosting provider. We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data for as long as your account is active or as needed to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights Under GDPR

As a user based in the European Union, you have the following rights under GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
  • Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
  • Right to Data Portability: You can request that we transfer your data to another service provider.
  • Right to Object: You can object to the processing of your data based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at support@uniphi.ie.

9. International Data Transfers

While our data is hosted within the EEA by Raidboxes in Germany, some of our service providers may be located outside the EEA. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

10. Cookies and Tracking Technologies

Our website and app use cookies and similar tracking technologies to enhance your user experience. For more information about how we use cookies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Uniphi Limited
Abbeygate Street Upper,
Galway, Ireland
Email: support@uniphi.ie